Get help using ACTS, restoring Standard or Pro or resolving a technical issue. ACTS does not require an account, so most issues can be handled directly on your device.
Contact support: actsauctioneertraining@gmail.com
Quick troubleshooting
- Confirm you are running the latest version of ACTS from the Apple App Store or Google Play.
- Close and reopen ACTS, then restart your device if the issue continues.
- Check that your device has an internet connection when making or restoring a purchase.
- If voice control is enabled, confirm microphone and speech-recognition permissions are allowed in phone settings; on Android, also review your speech privacy choice in ACTS.
Restore Standard or Pro access
If you have an active subscription that is not being recognised, open ACTS, go to the membership screen and select Restore Purchases. Use the same Apple or Google account that obtained the subscription or permanent Pro gift. Store codes are redeemed through the store; version 4.0.1 provides a Have a code? Redeem option.
Manage a subscription
ACTS purchases are processed by Apple or Google. You can view, change or cancel an active subscription through Apple subscription settings or Google Play subscriptions. See the billing information page for full details.
Your training data
Training scores, history, scripts, settings and streak information are stored locally on your device. ACTS does not operate a remote user-account system for this information.
When contacting us
Please include your device model, iOS or Android version, ACTS version, what you were doing when the issue occurred and a screenshot where possible. Do not send payment-card details or Apple or Google account passwords.